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TRU by Hilton Albany Crossgates Mall
1651 Western Avenue, Albany, NY 12203 US
near Exit 1S (1) on I-87 (~0.5mi)
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Reservations: +1-800-219-2797
2.5 Star Property Near Crossgates Mall
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Select My Room
- Free reception
- Swimming pool
- Free wired internet
- Free WiFi
- Number of indoor pools - 1
- Free breakfast
- Fitness facilities
- Wheelchair-accessible pool
- Stair-free path to entrance
Select Your Room:
06/25/2024 - 06/26/2024
Searching all hotel inventory networks
4 bookings in the last 48 hours
Standard prices by room type for the next 60 days
Verified Reviews of TRU by Hilton Albany Crossgates Mall
Below are the verified reviews from guests that we have booked recently: "Clean room, decent breakfast, helpful staff."
Overall Score5.0/ 5
The room was clean, the hotel seemed new and updated, the staff was very helpful in resolving a matter. Breakfast was decent. They had everything I needed. I would come back.
William T. (Individual traveler, booked 1 room), from 
27-Apr-2024 Verified Review, stayed from Fri Apr 26 to Sat Apr 27 2024 at a $205.00 average nightly rate. 
"Always the best rooms and staff!"
Overall Score5.0/ 5
Everytime I've stayed at here, it gets better! A very friendly place to stay.Always the best rooms and staff.
Deborah W. (Individual traveler, booked 1 room), from
26-Feb-2023 Verified Review, stayed from Thu Feb 02 to Fri Feb 03 2023 at a $106.99 average nightly rate. Summary of Verified Reviews
Property Description
When you stay at Tru By Hilton Albany Crossgates Mall in Albany, you'll be connected to a shopping center, a 3-minute drive from University at Albany and 5 minutes from Colonie Center Mall. This hotel is 5 mi (8.1 km) from Albany Medical Center and 5.9 mi (9.5 km) from MVP Arena.
Grab a bite from the snack bar/deli serving guests of Tru By Hilton Albany Crossgates Mall. Mingle with other guests at the complimentary reception, held on select days. A complimentary breakfast is included on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Make yourself at home in one of the 96 guestrooms featuring microwaves and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with bathtubs or showers feature hair dryers and toothbrushes and toothpaste. Conveniences include irons/ironing boards and blackout drapes/curtains, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
Crossgates Mall - 0.4 km / 0.2 mi
SEFCU Arena - 2.7 km / 1.7 mi
Albany NanoTech Complex - 2.8 km / 1.8 mi
University at Albany - 3.9 km / 2.4 mi
Albany Pine Bush Preserve - 4.9 km / 3 mi
Northway Mall - 5.2 km / 3.2 mi
Colonie Center Mall - 5.4 km / 3.4 mi
Westland Hills Park - 5.7 km / 3.5 mi
Albany Institute of History Art - 6.6 km / 4.1 mi
St. Peter's Hospital - 6.8 km / 4.2 mi
Washington Park - 7.1 km / 4.4 mi
Albany Medical College - 7.6 km / 4.7 mi
Albany College of Pharmacy and Health Sciences - 8 km / 5 mi
Albany Medical Center - 8.1 km / 5 mi
Washington Avenue Armory Sports and Convention Arena - 8.2 km / 5.1 mi
The nearest airports are:
Albany Intl. Airport (ALB) - 10.2 km / 6.3 mi
Schenectady, NY (SCH-Schenectady County) - 26.9 km / 16.7 mi
Hudson, NY (HCC-Columbia County) - 57 km / 35.4 mi
The preferred airport for Tru By Hilton Albany Crossgates Mall is Albany Intl. Airport (ALB).
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and barbecue grills.
Amenities / Features
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum age of oldest guest: 21
- Dry cleaning/laundry service
- Outdoor furniture
- Free reception
- Shared microwave
- Swimming pool
- Free wired internet
- Free WiFi
- Downhill skiing nearby
- Cross-country skiing nearby
- Number of indoor pools - 1
- Wheelchair accessible parking
- Bicycle rentals nearby
- Snowboarding nearby
- Fireplace in lobby
- Eco-friendly toiletries
- Recycling
- LED light bulbs
- Wheelchair-accessible on-site restaurant
- Free breakfast
- Horse riding nearby
- Water dispenser
- Wheelchair-accessible meeting spaces/business center
- Daily
- Barbecue grill(s)
- Coffee/tea in common areas
- Laundry facilities
- Year Built - 2018
- Total number of rooms - 96
- Number of floors - 5
- Professional property host/manager
- LGBTQ friendly
- No rollaway/extra beds available
- Events/parties not allowed
- Elevator
- Fitness facilities
- Mountain biking nearby
- Wheelchair accessible (may have limitations)
- Vending machine
- Wheelchair-accessible van parking
- Wheelchair-accessible path to elevator
- Meeting rooms
- Wheelchair-accessible registration desk
- Wheelchair-accessible fitness center
- Television in common areas
- Wheelchair-accessible pool
- Well-lit path to entrance
- Stair-free path to entrance
- Luggage storage
- Express check-out
- Billiards or pool table
- Business center
- 24-hour front desk
- Housekeeping on request
- Smoke-free property
- Snack bar/deli
- Hiking/biking trails nearby
- Free self parking
- Computer station
- 24-hour business center
Airport & Shuttle Information
Albany International Airport
Local Shuttle Info: On-site shuttle- 3 mile radius and airport
Breakfast Information
Complimentary hot breakfast buffet daily.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Maximum number of pets per room 2
Only dogs and cats are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed
Pets are allowed with a non-refundable deposit collected at check-in.
Parking Info
Complimentary daily parking. Large lot to accommodate buses.
Internet / WiFI
Complimentary WiFi access throughout the Hotel.
Misc Fees / Policies
- Pet fee: USD 75 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
- Breakage deposit: USD 150 per stay
We have included all charges provided to us by the property.
- Pool access available from 7:00 AM to 11:00 PM.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Cleaning Policies
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Contactless check-in is available
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Cashless transactions are available
Food service has been amended for enhanced safety
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Essential workers only - NO
Property confirms they are implementing enhanced cleaning measures
About TRU by Hilton
- Catered to younger, millennial travelers looking for unique design and affordability with the first hotel opening in late July 2017 and 102 properties signed on for development throughout the U.S.
- Tru by Hilton offers a true, customized experience for guests with a large 2,800 square-foot multifunctional lobby, perfect for lounging, eating, mingling or working. Complimentary high-speed internet access, wireless printing, and board games are also available to enjoy throughout every lounge space.
- To stay energized throughout the day, the Eat. & Sip. Market has local, gourmet snacks and drinks (including beer and wine) and complimentary Italian brewed coffee, organic Stash tea and hot chocolate in the lobby 24/7.
- Modern designed guest rooms feature large oversized windows delivering plenty of natural light with additional amenities including free Wi-Fi, multiple charging outlets, and 150 DirecTV channels.
- Also available on property is a fitness center delivering free weights, cardio equipment, as well as workout routines straight from their fitness center tablet. In the morning time, guests can build their own free breakfast with up to 30 sweet and savory toppings to choose from.
- Earn and redeem Hilton Honors points for free hotel nights, travel and transportation, shopping, dining and other exclusive benefits. All Hilton Honors members have access to complimentary Wi-Fi, water and snacks, digital check-ins and late check-outs at no extra cost.
The TRU by Hilton highlights above are subject to change without notice.
Seasonality of Hotel Rates at TRU by Hilton Albany Crossgates Mall
This chart illustrates seasonality of sleeping room prices for both group prices and the best online individual traveler rates our rate checker could find at the time the group/meeting offer was submitted. The lowest group/meeting discount shown is 11.2% in June 2022 and the highest average individual rate is $235 in the month of June 2023. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at TRU by Hilton Albany Crossgates Mall in a month when rates are lower.
