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Service animals complying with ADA Title lll regulations are allowed.
Pets are allowed. Charges may be applicable.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Fairmont Orchid Gold Experience in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. The Fairmont Gold floor provides: - Private check-in and concierge services - Private lounge for Fairmont Gold guests - Complimentary valet parking - Deluxe breakfast served in the lounge between 6:30 - 10:00 - Afternoon tea served in the lounge between 15:00 - 16:00 - Evening canapés served in the lounge between 17:00 - 19:00 - Honor bar available 10:00 - 22:00 - Complimentary mineral water, soft drinks, coffee, espresso drinks and selection of teas - Dedicated Fairmont Gold Manager - Complimentary newspapers and personalized wake-up calls - Computer access in lounge with high-speed Internet
WiFi is available in the hotel rooms and is free of charge.
Free private parking is possible on site (reservation is not needed).
Children of any age are allowed.Children up to and including 2 years old stay for free when using an available cot.Children up to and including 17 years old stay for free when using an existing bed.People no matter the age stay for US$75 per person per night when using an available extra bed.Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Physical distancing in dining areas
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Cashless payment available
Physical distancing rules followed
Screens or physical barriers placed between staff and guests in appropriate areas
Property is cleaned by professional cleaning companies
All plates, cutlery, glasses and other tableware have been sanitized
Guests have the option to cancel any cleaning services for their accommodation during their stay
The Fairmont Hotels highlights above are subject to change without notice.