Verified Reviews of Best Western Downtown Phoenix
Below are the verified reviews from guests that we have booked recently:
"Good room and comfortable bed."
Overall Score4.0/ 5
Overall it’s a quality hotel for the price.
Bart S. (Individual traveler, booked 1 room), from
07-Mar-2024 Verified Review, stayed from Tue Mar 05 to Wed Mar 06 2024 at a $165.99 average nightly rate.
"Clean Hotel & Friendly Staff"
Overall Score4.0/ 5
Friendly staff; clean rooms.
Richard C. (Individual traveler, booked 1 room), from
28-Nov-2023 Verified Review, stayed from Mon Nov 27 to Wed Nov 29 2023 at a $165.30 average nightly rate.
" Clean, comfortable, fabulous employees. Excellent"
Overall Score5.0/ 5
Jennifer was the tops! She had to deal with me every day/night of my stay! Never complained/always accommodating to/for me! So Friendly/Helpful! Marty also worked with me over the phone! Pleasant voice/accommodating me! Very Helpful in rotating my reservation! Both two Very Happy people working for Best Western Downtown! Will definitely rebook again for next years Nascar Championship race! Danielle?/Pamela were also Very Helpful/Pleasant people to see when I first walked in the door! THANK YOU ALL! You made coming to Phoenix Downtown/Best Western a Wonderful experience! One thing/ there was no safety mat in the bathroom tub! A bit scarred to use/fear of falling!(unfortunately I've been known to fall in bath tubs!) My toilet got backed up on my last day/thought I wouldn't be able to have fixed!? Called down/let person at the desk know! Within a half an hour somebody was there/fixed problem! Such Great maintenance service! Overall the hotel/staff get a 10(Fantastic!) in my book! Will definitely let others know/get the word out for this hotel!THANKS AGAIN!
Kelly C. (Individual traveler, booked 1 room), from
25-Nov-2023 Verified Review, stayed from Thu Nov 02 to Mon Nov 06 2023 at a $182.99 average nightly rate. Response from Management on 30-Nov-2023:
"Excellent Stay & Service!"
Overall Score5.0/ 5
I had a Wonderful/Great experience with this hotel! All staff was helpful! Two were Fabulous/Fantastic/Great Listeners/So Helpful/stick out the most! Jennifer/Marty! They made my stay Outstanding/made me feel Wonderful! (Fantastic service by all!) THANK YOU ALL FOR MAKING MY STAY SUCH A PLEASURE! Will be coming back next year for the NASCAR Championship Weekend! Danseille, Manger, (I know I spelled her name wrong) was a great staff leader!
Kelly C. (Individual traveler, booked 1 room), from
11-Nov-2023 Verified Review, stayed from Thu Nov 02 to Mon Nov 06 2023 at a $182.99 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Best Western Downtown Phoenix
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
A 15-minute walk from Chase Field baseball and 1.1 miles from Phoenix Suns Arena, this contemporary Best Western Downtown Phoenix hotel is 4 miles from the Phoenix Sky Harbor International Airport and 1 block from the Arizona Center complex's shops and restaurants. Standard rooms have work desks, mini-fridges, microwaves, satellite TVs and free Wi-Fi. Kids 18 and under stay free with an adult. Suites have separate living areas with pull-out sofas. Amenities include a hot breakfast, outdoor pool, fitness center, sports court, business center, laundry machines.
Amenities / Features
Airport & Shuttle Information
5.2 miles from Phoenix Sky Harbor International Airport-PHX. Contact Supershuttle for airport shuttle: $13.00 each way. $16.00 Taxi one-way.
Local Shuttle Info: Super Shuttle - $15.00 each way
Breakfast Information
A Healthy Start hot breakfast is included for each day of your stay.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
Parking Info
Parking charge of $18 + tax per night.
Internet / WiFI
Cleaning Policies
Best Western We Care Clean
About Best Western Hotels
- 4000+ independently owned hotels located in over 100 countries
- Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
- 18 brands, including: Best Western, Best Western Plus, and Best Western Premier
- Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
- Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
- Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms
The Best Western Hotels highlights above are subject to change without notice.