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Hyatt Place Richmond / Innsbrook
4100 Cox Rd, Glen Allen, VA 23060 US
near Exit 185b a on I-64 (~6.1mi)
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Reservations: +1-800-219-2797
3.0 Star Property Near Elk's Lodge
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Select My Room
Very Good
4.0/5
Based on 889 guest reviews
- Free WiFi
- Free buffet breakfast
- Free breakfast
- Fitness facilities
- Pool hoist on site
- Wheelchair-accessible pool
- Stair-free path to entrance
- Free use of nearby fitness center
- Free newspapers in lobby
Select Your Room:
10/30/2024 - 10/31/2024
Searching all hotel inventory networks
9 bookings in the last 48 hours
Standard prices by room type for the next 60 days
Verified Reviews of Hyatt Place Richmond / Innsbrook
Below are the verified reviews from guests that we have booked recently: "Clean Place"
Overall Score3.0/ 5
The room was clean.
Dianne T. (Group coordinator, booked 2 rooms), from 
24-Aug-2024 Verified Review, stayed from Fri Aug 23 to Sun Aug 25 2024 at a $139.99 average nightly rate. 
"Horrible Stay"
Overall Score1.0/ 5
This hotel was filthy. We had dirty linens( blood and or fecal matter on the blankets), no towels and the smell around the hotel was horrific (septic). We were told there was no toilet paper left. I feel we should receive a full refund for our stay, esp bc we had no choice but to stay at this hotel.
Katie W. (Individual traveler, booked 1 room), from
17-Aug-2024 Verified Review, stayed from Thu Aug 08 to Sun Aug 18 2024 at a $149.00 average nightly rate. "Displeased"
Overall Score2.0/ 5
H8980272 I rented four rooms for my family of 14 to stay overnight. When we arrived they informed us that the pool was closed because of the amount of chemicals they had to put into the pool that day. Then they provided us our keys. When we went to our first room, I opened the door to find that it was an unfished room because of remodeling that was happening. The A/C unit was lying on it's side and furniture moved all over the place. With this issue they moved this room for us. Then on the second room we opened the door and it was 80+ degrees because the A/C unit was not working, so they had to move that room. Then the third room the TV was not working. It took the clerk 6 differernt rooms to locate a working TV for us to stay in. Then in that room the shower doors were not even installed correctly and just hanging from the fixture. The carpets in the rooms appeared to not be vacuumed and the outlet between the beds was full of miscellaneous plugs that we could not plug in our personal devices. I paid close to $1,000.00 to stay one night in these rooms and to find all of these issues is very poor for this rated hotel. I would nor currently recommend this hotel until they can get their issues resolved.
Kim F. (Group coordinator, booked 3 rooms), from
09-Aug-2024 Verified Review, stayed from Fri Aug 09 to Sat Aug 10 2024 at a $172.99 average nightly rate. "Highly Recommend!"
Overall Score5.0/ 5
I would absolutely recommend this hotel! My stay was great. Desk clerk provided great service.
Marian D. (Individual traveler, booked 1 room), from
14-May-2024 Verified Review, stayed from Sat May 11 to Sun May 12 2024 at a $197.99 average nightly rate. "Great Stay!"
Overall Score5.0/ 5
Great room, great air conditioning, great staff and service, especially the manager Kelsey.
Jason B. (Individual traveler, booked 1 room), from
22-Aug-2023 Verified Review, stayed from Thu Aug 10 to Sat Aug 19 2023 at a $139.00 average nightly rate. "Awesome Place"
Overall Score5.0/ 5
Great staff and manager was very nice and accommodating. I would definitely recommend to anybody.
Lou F. (Individual traveler, booked 1 room), from
21-Aug-2023 Verified Review, stayed from Thu Aug 10 to Sat Aug 19 2023 at a $139.00 average nightly rate. Summary of Verified Reviews
Property Description
With a stay at Hyatt Place Richmond/Innsbrook, you'll be centrally located in Glen Allen, a 4-minute drive from Short Pump Town Center and 12 minutes from University of Richmond. This hotel is 12 mi (19.3 km) from Virginia Commonwealth University and 12.7 mi (20.4 km) from Broad Street.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 8:00 AM to 9:00 AM.
Make yourself at home in one of the 124 guestrooms featuring MP3 docking stations and DVD players. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
Elk's Lodge - 2.8 km / 1.7 mi
Short Pump Town Center - 4 km / 2.5 mi
Virginia Hospital & Health - 4.6 km / 2.8 mi
Regency Square Mall - 6.6 km / 4.1 mi
Sheltering Arms Institute - 7 km / 4.3 mi
Henrico Doctors' Hospital - 7.9 km / 4.9 mi
Crump Park and Meadow Farm Museum - 9 km / 5.6 mi
Cobblestones Park - 9.4 km / 5.8 mi
Cultural Arts Center Glen Allen - 10.7 km / 6.7 mi
Patterson Sports Park - 11 km / 6.8 mi
Lewis Ginter Botanical Garden - 12.3 km / 7.6 mi
University of Richmond - 12.6 km / 7.8 mi
Belmont Golf Course - 12.6 km / 7.8 mi
Shops at Willow Lawn - 13.7 km / 8.5 mi
Country Club of Virginia - 14.3 km / 8.9 mi
The preferred airport for Hyatt Place Richmond/Innsbrook is Richmond Intl. Airport (RIC) - 35.5 km / 22.1 mi
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Glen Allen? This hotel has 1195 square feet (111 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this Art Deco hotel include a picnic area, complimentary use of a nearby fitness facility, and a vending machine.
Green Sustainability
Hyatt Place Richmond Innsbrook is a certified Virginia Green hotel with the following sustainable initiatives in place: Linen Reuse Program, Paper Recycling Program, Water conservation Program which includes use of showerheads with 2.5gpm max flow rate and sink aerators with 1.0gpm max flow rate; the hotel also uses urea-formaldehyde-free and 100% recyclable carpets, 50% recycled plastic key cards and 100% recycled packaging for shampoo and lotion amenities, etc.
Amenities / Features
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum age of oldest guest: 21
- Dry cleaning/laundry service
- Conference space size (meters) - 111
- Free WiFi
- Number of bars/lounges - 1
- Assistive listening devices available
- Wheelchair accessible parking
- Free buffet breakfast
- No accessible shuttle
- Free breakfast
- Visual alarms in hallways
- Handrails in stairways
- Number of accessible parking spaces - 4
- Wheelchair-accessible meeting spaces/business center
- Daily
- Number of coffee shops/cafes - 1
- Laundry facilities
- Elevator
- Fitness facilities
- Uncovered parking
- Wheelchair accessible (may have limitations)
- Vending machine
- Wheelchair-accessible van parking
- Express check-in
- Wheelchair-accessible path to elevator
- Meeting rooms
- Number of buildings/towers - 1
- Total number of rooms - 124
- Number of floors - 3
- Property does not require health documentation at check-in
- Professional property host/manager
- No rollaway/extra beds available
- Property follows sanitization practices of COVID-19 Guidelines (CDC)
- Property does not offer onsite COVID-19 testing
- Pool hoist on site
- Wheelchair-accessible registration desk
- Television in common areas
- Wheelchair-accessible pool
- Well-lit path to entrance
- Picnic area
- Stair-free path to entrance
- Free use of nearby fitness center
- Free newspapers in lobby
- 24-hour fitness facilities
- Luggage storage
- Express check-out
- Business center
- 24-hour front desk
- Number of restaurants - 1
- Golfing nearby
- Smoke-free property
- Safe-deposit box at front desk
- Snack bar/deli
- Hiking/biking trails nearby
- Free self parking
- Conference space
- Wheelchair accessible path of travel
- Conference space size (feet) - 1195
- 24-hour business center
Airport & Shuttle Information
Richmond International Airport22 miles awayTaxi service around $45.00 for one person
Local Shuttle Info: Complimentary shuttle service within 3 miles of the hotel.
Breakfast Information
Wake up to breakfast served fresh every day. Start your morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, Greek yogurt, and lots more. Pair your breakfast with coffee, milk, juice, or tea. Breakfast is free with your World of Hyatt membership when you book an eligible rate at this Hyatt Place hotel. Not a member? Join as you book to enjoy free breakfast starting with your first stay.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Maximum number of pets per room 2
Pet max weight (per pet) in lb is 50
Pet max weight (per pet) in kg is 22
Service animals are allowed
Service animals are exempt from fees/restrictions
Only dogs are allowed
Pets allowed
Pet friendly
Parking Info
Over 300 complimentary on-site parking spaces.
Internet / WiFI
Free internet access.
Misc Fees / Policies
- Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The photos in this description reflect the brand standard and are provided for illustrative purposes only.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-out is available.
Cleaning Policies
Property is cleaned with disinfectant
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
Property confirms they are implementing enhanced cleaning measures
About Hyatt Place
- Known as a business and airport hotel with a casual atmosphere
- Spacious guestrooms with luxury bath and skin care amenities
- Free Wi-Fi and remote printing everywhere in the hotel
- Improved Elevated Breakfast complimentary to World of Hyatt Members
- Indulge in some coffee or hit up the Cocktails Bar
- 24/7 Gallery menu and market offers a wide selection of appetizers, soups, salads, sandwiches, sweets at any time of the night or day
- The Gallery is a place where friends and family can gather for social hour
- Forget something? Hyatt Place also has nail polish, a universal cell phone charger, toothpaste, and plenty more that you can purchase, borrow, or simply enjoy at no expense
The Hyatt Place highlights above are subject to change without notice.
