SpringHill Suites by Marriott Arundel Mills BWI Airport
The cool features of this hotel include an indoor pool, a 24-hour fitness center, complimentary buffet breakfast, and spacious guestrooms with premium bedding and double sofa beds.
Pleasant, helpful, smiling staff.
People at hotel were very friendly; very good accommodations. Good breakfast and GREAT bed!
I have used this hotel in the past and have had good service and loved the location due to its convenience. However, I will now no longer use this property due to being treated with "the customer is never right" attitude. I called the front desk at the Springhill Suites Arundel Mills BWI in January 2025 to make two reservations for one week each just as I have done in the past. The front desk transferred me to the reservations department to make my reservations. Unbeknownst to me, the front desk transferred me to a third party reservation service, which booked my reservations under the wrong Marriott number and made the reservations nonrefundable. Once I realized what had happened upon receiving email conformations for my reservations. I called the front desk, Marriott reservations and Marriott customer service and was told no one would help me, even though this was the hotel's fault. I have never had this trouble before making reservations in this way, so I did not understand how this could happen. Since I was unable to rectify this before the stay, I opted to try to correct this after the first week's stay. Again, I was insinuated as to be an idiot and told that I was at fault for this mix up. Oddly enough, a business colleague that stayed at the hotel during the same time as I did during the first week, was charged $300 less than I was charged. And during the second week's stay a different business colleague stayed at the same time as I did and was charged $150 less than I was charged. I'm not sure what kind of business practices this hotel uses, but I would stay away from it. I will not stay at this property again.
I have utilized this hotel in the past for several business trips, calling the front desk to be transferred to the reservations department to make my reservation. When I utilized this technique in January of 2025, I was transferred, unbeknownst to me, to a third party reservation system, that subsequently booked me two non refundable stays at the hotel. Upon realizing what had happened, I attempted to rectify this through the hotel and Marriott corporate, with no luck. My next course of action was to try to rectify this at the check in desk. I was told upon check in that everything was corrected, yet when I checked out of the hotel six days later, I had two different hotel bills, with three different total billing numbers on them. After calling the hotel and Marriott customer service and conversing with Marriott corporate via email. There is still no explanation to this situation. I would be cautious of the reservation predatory practices used by this hotel. I will not stay at this hotel in the future.
Free Breakfast Buffet breakfast, complimentary Hot breakfast, complimentary
On-site parking, fee: 10 USD daily Long term parking fee: $40.00 per week plus tax.
Guest rooms: Wireless, Wired Enhanced High Speed: Video chat, download large files + stream video for 4.95 USD/day Lobby and public areas: Complimentary Wireless Meeting rooms: Wireless, Wired
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The Marriott Rewards is a free program where members can earn points before, during, and after their stay and redeem points for hotel stays, shopping, and travel
Free Wi-Fi for reward members
Mobile check-in services
The Marriott Hotels and Resorts highlights above are subject to change without notice.
- Arundel Mills Mall - 1 mi
- Cinemark Egyptian 24 - 1.1 mi
- Maryland Live Casino - 1.1 mi
- Fort George G. Meade - 3.7 mi
- National Electronics Museum - 5.7 mi
- Guinness Open Gate Brewery & Barrel House - 7.1 mi
- Timbers at Troy Golf Course - 7.3 mi
- BWI Trail - 8.5 mi
- Blandair Regional Park - 8.7 mi
- Bon Secours - 8.9 mi
- University of Maryland Baltimore County - 8.9 mi
- National Security Agency Headquarters - 8.9 mi
- Chesapeake Employers Insurance Arena - 9.3 mi
- Historic Savage Mill - 9.4 mi
- Laurel Park - 9.5 mi
Featured
Lobby
Reception
Room
Room
Room
Room
Room
Living area
Bathroom
Pool
Pool
Fitness facility
Fitness facility
Property amenity
Property amenity
Restaurant
Restaurant
Breakfast meal
Meeting facility
Meeting facility
Pleasant, helpful, smiling staff.
People at hotel were very friendly; very good accommodations. Good breakfast and GREAT bed!
I have used this hotel in the past and have had good service and loved the location due to its convenience. However, I will now no longer use this property due to being treated with "the customer is never right" attitude. I called the front desk at the Springhill Suites Arundel Mills BWI in January 2025 to make two reservations for one week each just as I have done in the past. The front desk transferred me to the reservations department to make my reservations. Unbeknownst to me, the front desk transferred me to a third party reservation service, which booked my reservations under the wrong Marriott number and made the reservations nonrefundable. Once I realized what had happened upon receiving email conformations for my reservations. I called the front desk, Marriott reservations and Marriott customer service and was told no one would help me, even though this was the hotel's fault. I have never had this trouble before making reservations in this way, so I did not understand how this could happen. Since I was unable to rectify this before the stay, I opted to try to correct this after the first week's stay. Again, I was insinuated as to be an idiot and told that I was at fault for this mix up. Oddly enough, a business colleague that stayed at the hotel during the same time as I did during the first week, was charged $300 less than I was charged. And during the second week's stay a different business colleague stayed at the same time as I did and was charged $150 less than I was charged. I'm not sure what kind of business practices this hotel uses, but I would stay away from it. I will not stay at this property again.
I have utilized this hotel in the past for several business trips, calling the front desk to be transferred to the reservations department to make my reservation. When I utilized this technique in January of 2025, I was transferred, unbeknownst to me, to a third party reservation system, that subsequently booked me two non refundable stays at the hotel. Upon realizing what had happened, I attempted to rectify this through the hotel and Marriott corporate, with no luck. My next course of action was to try to rectify this at the check in desk. I was told upon check in that everything was corrected, yet when I checked out of the hotel six days later, I had two different hotel bills, with three different total billing numbers on them. After calling the hotel and Marriott customer service and conversing with Marriott corporate via email. There is still no explanation to this situation. I would be cautious of the reservation predatory practices used by this hotel. I will not stay at this hotel in the future.
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What is cool about this hotel?
The cool features of this hotel include an indoor pool, a 24-hour fitness center, complimentary buffet breakfast, and spacious guestrooms with premium bedding and double sofa beds.
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We are sorry, but the requested room type has just sold out since your original search. It is rare that this happens, but it is possible if a certain room type is sold out or if the rate changes from the time you search to the time you attempt to book the reservation.
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